Shipping policy

Thank you for shopping with ALYSSA AVERKIN. As a professional online retail platform based in Australia, we dedicate ourselves to standardizing order processing and logistics distribution services. We ensure all ordered goods are strictly inspected, properly packaged and safely transported to guarantee accurate and intact delivery to every customer within a reasonable logistics cycle.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal inspection, sorting and sealed packaging within 1 to 5 business days. Weekends and Australian national public holidays are excluded from regular processing working days and will not be counted in the processing cycle.
Processing schedules may be appropriately delayed during peak sales periods and order volume surges. We will send official email notifications to customers promptly once prolonged delays are confirmed, updating the latest order processing and shipping progress in real time.

2. Shipping Rates and Delivery Estimates

All shipping fees are calculated based on the actual package volume, weight and logistics service standards. The final accurate shipping cost will be automatically generated and clearly displayed on the checkout page before order payment, with no hidden charges.
Our unified standard shipping cycle for all orders is approximately 15 business days. All quoted delivery times are estimated values for reference only. Actual delivery schedules may be affected by logistics carrier operational delays, customs clearance audits, extreme weather, regional logistics restrictions and other unforeseen objective factors.

3. Shipment Confirmation and Order Tracking

After your order is packed and dispatched from our warehouse, you will receive a shipment confirmation email from our official customer service mailbox. The email will include your exclusive order tracking number and official tracking query channel.
Logistics tracking information will not be updated synchronously immediately after dispatch. Normally, complete trackable logistics data will take 24 to 72 hours to be fully activated and displayed on the tracking system.

4. Incorrect Address Disclaimer

Customers must fill in precise, complete and valid recipient details including detailed delivery address, correct postal code and available contact phone number during order checkout. Please double-check all information to avoid delivery failures.
ALYSSA AVERKIN will not bear any liability for misdelivery, undelivery or package returns caused by wrong, incomplete or invalid recipient information provided by customers. All reshipping costs incurred by address errors shall be undertaken by the customer.

5. Lost or Damaged Packages

Lost Packages: If your package is suspected or confirmed lost during transit, please submit a ticket and contact our customer support team within 3 calendar days after the expected delivery date. We will initiate a full logistics investigation with the carrier and provide targeted solutions as soon as possible.
Damaged Items: If your package is delivered with broken packaging, deformed or non-functional goods due to transit extrusion, collision or improper logistics handling, please contact our support team within 24 hours of receiving the package. You need to provide clear pictures of the outer package and damaged products for verification. We will verify the issue and complete after-sales processing efficiently.

6. Product Care and Usage Notice

All products sold in our store are equipped with standardized usage guidelines and daily maintenance specifications. Customers shall follow the official operation and maintenance requirements to use and store the products correctly.
ALYSSA AVERKIN is not responsible for product failure, surface damage, performance degradation or functional abnormalities caused by unauthorized disassembly, improper operation, artificial damage, irregular storage and other incorrect usage behaviors that do not comply with official instructions.

7. International Shipping and Customs Notice

For all international cross-border shipping orders, the destination country or region may levy import tariffs, customs clearance fees, value-added taxes and other statutory charges in accordance with local trade policies and customs regulations.
All additional customs fees and inspection charges are borne solely by the customer. These expenses are not included in the product price and shipping fees collected by our store. We will provide complete customs declaration documents to assist smooth clearance, but we will not be liable for order detention, delivery delays or returns caused by customs policy adjustments and unpaid customer tariff fees.

8. Contact Information

If you have any consultation, doubt or feedback about our shipping rules, order logistics status and delivery-related issues, please contact our official customer service team through the following valid channels:
Trade Name: ALYSSA AVERKIN
Phone Number: +61 3 8504 2492
Email: contact@buzzbazaar.shop
Physical Address: 94 Moores Drive, Currie, TAS 7256, Australia